What does a Senior Technical Specialist do?

Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in best practices, applications, and programs.

Technical specialists troubleshoot technical problems, find ways to increase productivity while reducing expenses and learn about new products and technologies on the market to stay abreast of current offerings. They streamline and manage technical product programs and products through customer service, staff training, and web development and create application designs or develop web pages to simplify business processes and programs. Technical specialists need a bachelor's degree in information technology or related fields.

What responsibilities are common for Senior Technical Specialist jobs?
  • Contribute to the achievement of team goals and objectives.
  • Coach for solution sales excellence by putting the customer first and leading with business value.
  • Participate in special projects and perform other duties, as required.
  • Conduct risk assessment and vendor management to ensure service level agreements are met.
  • Coordinate repairs and activities with internal and external resources.
  • Ensure compliance to company and customer guidelines, and to quality standards.
  • Timely and accurately resolve credit balances, including escalated requests.
  • Serve as project lead on development teams as needed.
  • Perform quality review of all material against automated listing.
  • May serve as a technical team or task lead.
  • Analyze, reports and countermeasures daily OS&D scrap for machining.
  • Work with business representatives, legal and other stakeholders, to develop requirements.
  • Support complex projects and provide insight on interpretation of regulations.
  • Collaborate with key stakeholders to develop and implement solutions to control issues.
  • Analyze and present findings in a clear and cohesive manner.
  • Provide second-level troubleshooting support and failure analysis when necessary.
  • Act as first point of contact for resource management, escalations, internal questions, processes and procedures.
  • Assist with the ongoing review of procurement practices and procedures.
  • Identify external market trends to influence business strategy and marketing planning.
  • Manage and monitor system security ensuring privacy and compliance is maintained.
  • Work with tooling supplier to improve tooling and cycle times.
What are the typical qualifications for Senior Technical Specialist jobs?
  • Bachelor's or Graduate's Degree in electrical engineering, computer science, engineering or information technology, or equivalent experience.
  • Experience with Microsoft Excel and Vista programming.
  • Experience with Skype for business, Cisco WebEx, and Agile.
  • Experience with cloud software and systems.
  • Experience with APIs, NT, and SQL software and systems.
  • Is an excellent communicator with demonstrated product knowledge and leadership skills.
  • Can utilize critical thinking and negotiation skills with composure and decision making..
  • Demonstrated time management and computing skills with an eye for problem-solving and closure.
  • Prior experience as a consultant.
  • Demonstrated experience with writing protocols, business process analysis, and business case development.
Education--
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience5-7 years

Senior Technical Specialist Salaries

Average Base Pay

€45,762 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
€33K
Median: €46K
€75K
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Glassdoor Estimated Salary

Senior Technical Specialist Career Path

Learn how to become a Senior Technical Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
4%
2 - 4
16%
5 - 7
46%
8+
34%
Not including years spent in education and/or training
See Career Path

Senior Technical Specialist Insights

Read what Senior Technical Specialist professionals have to say about their job experiences and view top companies for this career.
Icreon CommunicationsIcreon Communications
Senior Technical Specialist
16 Apr 2022

“People who have worked in this organisation from last 5 plus have great knowledge and have worked in multiple domains.”

IBMIBM
Senior Technical Specialist
18 Dec 2020

“2) You get to work with some of the best technologies and great technologists in the world.”

Southern California EdisonSouthern California Edison
Supply Chain Senior Specialist
2 Dec 2020

“My manager is super nice and helps me develop skills to continue advancing in my career.”

AvataraAvatara
Technical Operations
11 Apr 2022

“Some of the best things about working at Avatara are the opportunity to grown and learn in the IT field.”

Ross StoresRoss Stores
Senior Specialist
7 Feb 2022

“price industry is far more stable than other forms of retail so job security is pretty good.”

AsurionAsurion
Tech Specialist
2 Sept 2020

“Voluntary mandatory overtime is automatically added to your schedule regardless if you work 12hr shifts already.”

AppleApple
Technical Specialist
14 Apr 2021

“Pay looks good on paper but not worth it when your mental health is constantly checked.”

City of West Palm BeachCity of West Palm Beach
Skilled Trades Worker
10 Apr 2021

“Pay is not the best and good luck getting a raise”

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Senior Technical Specialist Interviews

Frequently asked questions about the role and responsibilities of a Senior Technical Specialist

The most similar professions to Senior Technical Specialist are:
  • Technical Support Engineer
  • Technical Support Specialist
  • Helpdesk Technician
  • Support Engineer

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Senior Technical Specialist jobs