What does a Relationship Banker do?
A relationship banker, also known as a personal banker, is the liaison between the customer and the financial institution, building and maintaining that relationship and offering advice on everything from personal and business accounts to investments, loans and trust management services. As a relationship banker, you will have broad knowledge of the products and services offered by the bank as well as the needs and financial goals of your clients, helping them optimize and manage their accounts.
As the main point of contact for your clients at the branch location, you will need to bring your superior written and verbal communication skills to the table each and every day, along with a strong grasp of numbers and finance, a passion for customer service and a professional, friendly demeanor. A minimum of a high school diploma with prior banking experience, or an associate or bachelor's degree is required for all applicants.
- 1. Reach out to prospective retail banking customers and establish business relationships.
- 2. Greet customers when they enter the branch and establish a professional, friendly rapport.
- 3. Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed.
- 4. Create new checking, savings and other deposit accounts for clients.
- 5. Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees.
- 6. Manage customer accounts, including opening and closing accounts and overseeing transactions.
- 7. Provide ongoing banking relationship services with existing clients.
- 8. Ensure customer satisfaction and resolve issues with banking products or services.
- 2. Excellent written and verbal communication and interpersonal skills
- 3. Personal computer and data entry experience
- 4. The ability to maintain a professional, courteous demeanor even under high-pressure circumstances
- 5. Knowledge of banking software and terminology
- 6. Knowledge of banking rules and regulations
- 7. Strong math and critical thinking skills
- 8. Ability to process customer requests, identify problems and provide solutions
- 9. Ability to work both independently and as part of a team
- 10. Prior personal banking experience or experience in sales and customer service is a plus.
Relationship Banker Salaries
Average Base Pay
Relationship Banker Career Path
Learn how to become a Relationship Banker, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Relationship Banker Insights
“Some of the experiences with management was not the best and no one would do anything about it”
“you are not eligible for career opportunities within JP Morgan based off of this job.”
“Pushed me $3.00/HR under the starting pay for an RBI when I promoted and pretended like it was a good salary.”
“Great hours and holidays.”
“Great hours and holidays.”
“I thoroughly enjoyed the intentional progression model they adhere to for you and your career.”
“She did an amazing job at training me and really help me build my career from the ground up.”
“Incentive plan is one of the best and if done correctly could easily double your salary.”
Relationship Banker Interviews
Frequently asked questions about the role and responsibilities of a Relationship Banker
- Personal Banker
- Universal Banker
- Licensed Personal Banker