What does a Lead Technical Support Specialist do?
A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.
A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.
Lead Technical Support Specialist Salaries
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Lead Technical Support Specialist Career Path
Learn how to become a Lead Technical Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Lead Technical Support Specialist Insights
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Lead Technical Support Specialist Interviews
Lead Technical Support Specialist jobs
Frequently asked questions about the role and responsibilities of a lead technical support specialist
- Technical Support Engineer
- Helpdesk Technician
- Technical Support Manager
- Support Engineer
The most common qualifications to become a lead technical support specialist is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.