What does a Lead Relationship Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience2-4 years

Lead Relationship Manager Salaries

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Lead Relationship Manager Career Path

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Lead Relationship Manager
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Lead Relationship Manager Insights

Read what Lead Relationship Manager professionals have to say about their job experiences and view top companies for this career.
KOKO NetworksKOKO Networks
Agent Relationship Manager
22 Jan 2021

“A close and tight team to work with where you get to interact and know almost everyone.”

Mahindra Holidays & ResortsMahindra Holidays & Resorts
Relationship Manager
19 Nov 2020

“There is no work life balance something you have to be work 14 hrs and there is no holidays”

Conexus Credit UnionConexus Credit Union
Relationship Manager
12 Aug 2020

“Compensation and vacation are better than the banks but not the best in the credit union system.”

R.R. DonnelleyR.R. Donnelley
Strategic Relationship Manager
20 Sep 2019

“i was belittled when i didn't pick up some things quickly and my training was spotty .”

Mangla Apparels India
Relationship Executive
1 Feb 2021

“Good company to start your career if you're Fresher and want to learn something in all aspects.”

16 Sep 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

HDB Financial ServicesHDB Financial Services
Credit Relationship Manager
18 Nov 2020

“Best yearly bonus/ If your learner this is the best place to learn and earn.”

Health IQHealth IQ
Medicare Relationship Manager
23 Jul 2021

“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”

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Lead Relationship Manager Interviews

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Lead Relationship Manager jobs

Frequently asked questions about the role and responsibilities of a lead relationship manager

The most similar professions to lead relationship manager are:
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  • Sales Representative