What does a Lead Associate do?
Associates are typically members of a team of workers who collaborate to ensure that a client's needs are met during a visit or a transaction. They frequently interact with customers, use their people skills to help with sales, create a pleasant and clean environment, and ensure that clients and customers enjoy their experience. Associates are usually the first point of contact for customers. They must be pleasant, friendly, and communicative with customers as they need to listen and assist customers with their needs, explain products and availability, and make sales.
Associates are sometimes called upon to write sales reports or requests for materials. They handle paper money, credit cards, and checks and ensure customers get what they paid for and that their transaction and change and charges are accurate. They help customers find products that match their budget and satisfy their needs and assist with product selection. They also take inventory and restock shelves and sometimes handle customer complaints. Associates usually have one year of experience working in a retail store and should have basic sales training and excellent customer service skills.
Lead Associate Salaries
Average Base Pay
Lead Associate Insights
“This job is great and i like doing what i do but the management is terrible.”
“My one store was really awesome and I had an amazing group of people I worked with!”
“I believe this is one of the reasons there is pretty high turnover at the junior and mid”
“HPMB was an excellent place to work and opened up additional opportunities for me in the legal world”
“Big 4 experience is a great resume builder and you get to work with different industry based on your team”
“Good to work at this type of environment and can experience best cultural but no growth in career development”
“Internship program is not structured like others (which is negative or positive depending on preference).”
“It's good for freshers to start their career as the pay is somewhat good.”
Lead Associate Interviews
Lead Associate jobs
Frequently asked questions about the role and responsibilities of a lead associate
- Team Manager
The most common qualifications to become a lead associate is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.