What does an Installer do?
Installers are service professionals who affix and position equipment in a designated location and complete the set-up process so the equipment is ready for operation or can serve its purpose. Their primary objective is to ensure the equipment is installed in a safe manner that doesn’t present any hazards while also supporting functionality to allow for the best possible performance. They review and explain operation and maintenance information to the user or customer. They may also provide ongoing support, maintenance, and repairs.
Installers have a minimum of a high school diploma and may have completed a trade school program or training course. Hands-on experience installing and adjusting the particular equipment involved is preferred. These roles are often physically demanding and may involve working in strenuous conditions.
- At times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs.
- Ensure the safety, quality, and efficiency of the crew.
- Test electrical equipment or systems to ensure proper functioning.
- Carry material and stage for installer at the customer's' home.
- Guide, coordinate and oversee fellow installers.
- Educate about benefits and upsell to customers add-on sales products.
- Evaluate and monitor performance and quality standards of sub-contractors.
- Maintain shop tools and equipment in safe working order.
- Educate customers on the features and functionality of installed products.
- Assist with the completion of tasks within allotted time frame.
- Assist with parts, shipping, receiving and inventory as needed.
- Review paperwork with customer and collect payment as needed.
- Assist in the removal and installation of materials in customer homes.
- Bachelor's or Graduate's Degree in business, computer science, engineering, or electronics or equivalent experience.
- Experience with Microsoft Vista
- Work with a positive attitude during problem solving exercises.
- Pay attention to detail by listening to client concerns and issues.
- Onboarding of new clients utilizing time management and people skills alongside advocacy when necessary.
- Able to multitask during client servicing.
- Job-specific skills such as splicing and racking.
- Able to work in non-traditional spaces such as roofs or basements.
- Familiar with installation practices for items such as modems or antennas.
- Can lead clients through new processes and procedures using leadership skills and instructional tone after servicing occurs.
Average Base Pay
Installer Career Path
Learn how to become an Installer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
“If you do well they give excellent bonuses and I've received a card on my birthday.”
“The installation teams were always great to work with and I enjoyed the rewarding factor of this job.”
“Management spies on you outside of work and you get in trouble for doing anything but sitting at your hotel.”
“No benefits for the most part; not what I would consider a "career job"”
“Pay was decent if you were quick to install since it was per unit install.”
“People pay a premium for a sub to do the job for a good pay to them.”
“I greatly enjoyed working here and if warehouse or install work is what you are interested in then this is a great choice.”
“People have college experience and Trade experience and work experience and get the same pay as people who have never done this work.”
Frequently asked questions about the role and responsibilities of an Installer
When working as an Installer, the most common skills you will need to perform your job and for career success are Quick Learner, Strong WORK Ethic, Racking, Written Communication and Excellent Customer Service.
- Heavy Equipment Operator
- Machine Operator
The most common qualifications to become an Installer is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.