What does a Director of Telemarketing do?

A Telemarketer works as a sales representative that uses the telephone to communicate with potential customers. A Telemarketer uses a prepared sales script and contacts customers over the phone to offer a product or service. They have a detailed understanding of the product being offered and can answer potential questions and information about pricing and shipping options. A Telemarketer usually works from a call center and is generally found in an open floor office with a team of other representatives.

Though not always necessary, a high school diploma or equivalent is generally preferred. Excellent customer service skills are essential to succeed in this position. Additionally, a Telemarketer will need to meet monthly sales goals, so personal drive to perform well is an important part of the position as well.

What responsibilities are common for Director of Telemarketing jobs?
  • Work with team members on the call floor to meet sales and performance goals
  • Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
  • Meet or exceed projected weekly and monthly sales goals
  • Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
  • Accurately document the customer's personal information including phone number, address and other order information
  • Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
  • Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
  • Follow prepared sales script to provide accurate information about a products price, features and benefits
What are the typical qualifications for Director of Telemarketing jobs?
  • 1-3 years of previous experience in customer service or telemarketing preferred
  • Able to accept constructive criticism and continually improve sales techniques
  • Experience handling and processing payment information over the phone is advantageous
  • Ability to promote a product or service using persuasive language and techniques
  • Fluency in English is essential, bilingual is preferred
  • Excellent communication and interpersonal skills
  • Professional experience using online forms to enter payment and personal information
  • Speed and accuracy in typing
  • Experience in a position where meeting sales goals was important indication of performance
Education--
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience5-7 years

Director Of Telemarketing Salaries

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Director of Telemarketing Career Path

Learn how to become a Director of Telemarketing, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Director of Telemarketing

Years of Experience Distribution

0 - 1
0%
2 - 4
38%
5 - 7
62%
8+
0%
Not including years spent in education and/or training

Director of Telemarketing Insights

Read what Director of Telemarketing professionals have to say about their job experiences and view top companies for this career.
SOLARIT ®SOLARIT ®
TELESALES Representative
26 Oct 2022

“They were really personable and genuinely wanted to help me find the best solution for my needs.”

Pursuit MarketingPursuit Marketing
Telemarketer
28 Apr 2022

“A reduced 4 day working week is amazing and allows me to improve my work/life balance no end....”

Doormatic Garage DoorsDoormatic Garage Doors
Telesales Agent
5 Dec 2022

“Sufficient coaching and training not given in my opinion (I felt inclined to run before I could walk).”

Beanstalk Marketing ServicesBeanstalk Marketing Services
Telemarketer
24 Nov 2022

“I have recently recommended Beanstalk to friends and past colleagues as a fantastic career opportunity.”

MaybankMaybank
Telesales Executive
24 Sept 2022

“So far there is none i can say because i have the best working environment.”

Lennox InternationalLennox International
Telemarketer
6 May 2021

“It was a good place to work only if you worked in a factory before.”

Vivo (Telefônica Brasil)Vivo (Telefônica Brasil)
Operador De Telemarketing
22 May 2021

“Vale nenhum vale a falta de respeito e stress que você vai passar nessa empresa.”

Gray Dawes GroupGray Dawes Group
Telemarketing
16 Oct 2020

“Great and honest communication all the way from the top.”

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Director of Telemarketing Interviews

Frequently asked questions about the role and responsibilities of a Director of Telemarketing

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