What does a Customer Service Representative do?
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.
The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.
Customer Service Representative Salaries
Average Base Pay
Customer Service Representative Career Path
Learn how to become a Customer Service Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Customer Service Representative Insights
“Katherine is the best manager I ever had and Lena is so Cool and Awesome!”
“This was the best job I ever had the owners were super supportive and encouraging and help me grow”
“the hourly pay at tesco is good and the way the look after colleges is great.”
“Dr.Saggu was really nice and wonderful to work with provided many opportunities to learn from.”
“I liked the people I trained with and the on the job training was excellent as well.”
“It made my first day very easy and not scary because I already met my team.”
“The store manager was great I have to say and really down to earth and fun.”
“Pay wasn't great and the hours weren't great but it was also my first real job.”
Customer Service Representative Interviews
Customer Service Representative jobs
Frequently asked questions about the role and responsibilities of a customer service representative
When working as a customer service representative, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Excellent Communication, VERBAL Communication, Microsoft Office Suite and MS OUTLOOK.
- Call Center Representative
- Customer Service Manager
- Executive Assistant
The most common qualifications to become a customer service representative is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.