What does a Collector do?

Collectors recover overdue payments and past due accounts by tracking debtors down using the phone or mail. They work with them to make payments, negotiate repayment plans, and encourage them to find alternative solutions. Collectors locate clients using skip tracing methods and often interview them over the phone once they connect with them. During the interviews, they establish the ability to pay and encourage clients to utilize options including a credit card to process payment. Collectors negotiate settlements and arrange client payments over a longer period and confirm information and payment agreements with them.

Collectors must comply with applicable laws, regulations, policies, and procedures and inform management regarding a strategy’s effectiveness with various accounts. Collectors report client information to creditors and convey delinquent accounts’ status while reporting repayment plans and negotiations. Collectors also stay mindful of clients’ possible fears about being contacted for past due accounts and sometimes refer them to debt counselors for additional assistance. Collectors need a minimum high school diploma, GED, or equivalency and previous work experience in customer service, sales, collections, or related fields

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience8+ years

Collector Salaries

Average Base Pay

€28,183 /yr
Same as national average
Not including cash compensation
See More Insights
Not enough salaries reported to show distribution
Median: €28K
See More Insights
Glassdoor Estimated Salary

Collector Career Path

Learn how to become a Collector, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Collector Ii
No Salary Reports
Collector Iii
No Salary Reports
See Career Path

Collector Insights

Read what Collector professionals have to say about their job experiences and view top companies for this career.
Top Stack GroupTop Stack Group
Data Collector
8 Oct 2019

“They are awesome and we’re able to help me find a job in line with my career path.”

Senior Payment Specialist
7 Jul 2020

“I was a highly respected employee and consistently recognized for my performance and work ethic.”

Collections Senior
13 Feb 2020

“The training is great and they really focus on getting you to work to your full potential.”

Core RecoveriesCore Recoveries
11 Nov 2019

“Money is decent if you're entry level and don't want a real career.”

Cardinal HealthCardinal Health
25 Aug 2021

“Career development is highly encouraged meaning it is not uncommon for people to move around roles every 2”

Preting ConsultingPreting Consulting
Senior Intelligence Collection Manager
11 Feb 2021

“Some of the best opportunities working with some of the most elite individuals in the field.”

Franklin Collection ServiceFranklin Collection Service
Debt Collector
16 Jan 2022

“There’s a good chance you won’t get a bonus if it’s not in tax season.”

Collections Representative
2 Aug 2021

“Great work life balance; there isn't many days I ever feel work stressed.”

See More

Collector Interviews

Related Careers

Patient Account Representative
25% skills overlap
Office Manager
Executive Assistant
Administrative Assistant
50% skills overlap

Collector jobs

Frequently asked questions about the role and responsibilities of a collector

When working as a collector, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Gathering, Written Communication, Microsoft Office Suite and Attention To Detail.

The most similar professions to collector are:
  • Patient Account Representative
  • Office Manager
  • Executive Assistant
  • Administrative Assistant

The most common qualifications to become a collector is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.