What does a Client Service Analyst do?
Client services representatives manage client relationships and provide customer support. They may field customer inquiries, process orders, schedule appointments, and connect clients with other departments when needed. They often serve as a liaison that coordinates the initial connection between the customer and other internal units or personnel. They inform and educate clients about products and services, highlighting benefits and features that may drive conversions and sales. Representatives may be expected to meet certain sales-related goals or quotas.
Client services representatives generally have a minimum of a high school diploma, but those with a college degree or other credentials have greater income potential. These positions require familiarity with customer services tools and programs. Representatives must be comfortable performing data entry and able to process and record information quickly.
- Assist with marketing efforts including seminars.
- Collect, compile and analyze moderately complex data and information.
- Take the leading role in organic business development for assigned accounts.
- Take lead role in ensuring timely, accurate, and high-quality deliverables.
- Keep internal team informed of changes in client/competitive climate.
- Ensure the highest standards of QC of client deliverables.
- Provide client support and customer service on day-to-day inquiries from clients.
- Coach the client service team to promote and ensure optimal performance.
- Receive cross-training and assist with other operational functions as required.
- Organize and maintain filing system, file correspondence and other records.
- Initiate frequent, positive, and professional contact with key clients.
- Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Work with client and internal teams to successfully execute scoped tactics.
- Raise client awareness when changes in client direction impact estimates.
- Assist in coordination of scientific staff travel to sponsors.
- Participate in sales finals presentations and other client meetings.
- Assume responsibility for the development of proposals and tactical plans. forecasts budgets.
- Keep accurate record of time spent on projects and manage burn rate.
- Bachelor's or Graduate's Degree in business, engineering, computer science, or business information systems or equivalent experience.
- Solid professionalism and time management skills.
- A critical thinker and problem solver with strict attention to details.
- Can collaborate and lead with confidence.
- Address all tasks and issues with a positive attitude.
- A multitasker with sound time management skills.
- Comfortable with client interaction.
Client Service Analyst Salaries near Ireland
Average Base Pay
Client Service Analyst Career Path
Learn how to become a Client Service Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Client Service Analyst Insights
“Everyone is very nice and truly cares about the people who work here and our clients.”
Gallagher“I was harassed and discriminated against until I was finally laid off (I refused to quit).”
BrandPointZero“I've never worked with such a great and talented team of people in my whole career so far.”
Wilen Group“I’ve received great training along the way to help further my career at Wilen and beyond.”
401k Generation“Your work load becomes overwhelming because people quit soon after they start that you do their work and your work.”
Comply365“I liked unlimited PTO and snacks and that they really tried to make work fun and believed in innovation.”
Foundant Technologies“It was a great internship to have while taking classes and I felt like I learned a lot.”
HomeTeamNS“Was a great experience working here as a student with flexibility to juggle both work and School.”
Frequently asked questions about the role and responsibilities of a Client Service Analyst
- Delivery Manager
- Client Services Manager
- Sales Representative
- Sales Manager
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Would you take a new job with a 2hr commute one way, 3 days out the week for an extra $20k annually? I live outside a major city and have been working from home for the last 2 years. I’m wanting to leave my current position anyways and this is a good company. Their new policy is starting in Oct so I’m contemplating during the interview on Wednesday if I should try to ask for commuter benefits. The pay increase would really help but I’m not finding much luck with WFH jobs offering my salary