What does a Lead Associate do?
Associates are typically members of a team of workers who collaborate to ensure that a client's needs are met during a visit or a transaction. They frequently interact with customers, use their people skills to help with sales, create a pleasant and clean environment, and ensure that clients and customers enjoy their experience. Associates are usually the first point of contact for customers. They must be pleasant, friendly, and communicative with customers as they need to listen and assist customers with their needs, explain products and availability, and make sales.
Associates are sometimes called upon to write sales reports or requests for materials. They handle paper money, credit cards, and checks and ensure customers get what they paid for and that their transaction and change and charges are accurate. They help customers find products that match their budget and satisfy their needs and assist with product selection. They also take inventory and restock shelves and sometimes handle customer complaints. Associates usually have one year of experience working in a retail store and should have basic sales training and excellent customer service skills.
- Identify, manage and report on the company's risk areas.
- Lead and direct work as necessary for each project.
- Maintain stockroom in an orderly fashion, including sweeping and mopping.
- Interact with clients and internal departments to solve issues.
- Participate in and support the operational activities of a business unit.
- Assist with cross training of department associate on assigned duties.
- Work with large, complex data sets to build models and leverage data visualization tools.
- Team with partners and senior managers on proposals and business development calls.
- Write and edit memos to communicate findings and recommendations.
- Provide quantitative analysis, modeling, and support to projects.
- Bachelor's or Graduate's Degree in computer engineering, computer science, electronics engineering or engineering or equivalent experience.alent Degree.
- Prior consulting experience.
- Sound decision making and problem solving skills.
- A leader with solid business acumen and product knowledge.
- Collaboration with other team members with attention to detail and a positive attitude.
- Confident with decision making and critical thinking.
- Sound time management skills.
- Can use prior experience in product pricing and onboarding of new staff.
- Editing and computing skills.
Lead Associate Salaries
Average Base Pay
Lead Associate Career Path
Learn how to become a Lead Associate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Lead Associate Insights
“This job is great and i like doing what i do but the management is terrible.”
“I believe this is one of the reasons there is pretty high turnover at the junior and mid”
“My one store was really awesome and I had an amazing group of people I worked with!”
“Big 4 experience is a great resume builder and you get to work with different industry based on your team”
“HPMB was an excellent place to work and opened up additional opportunities for me in the legal world”
“Good to work at this type of environment and can experience best cultural but no growth in career development”
“It's good for freshers to start their career as the pay is somewhat good.”
“Good for individuals who seek to get good pay (above market) and retirement.”
Lead Associate Interviews
Frequently asked questions about the role and responsibilities of associates
A typical day of an associate is spent doing a number of different things depending on the industry they work in. Generally, associates work in collaboration with others to complete daily tasks and offer support to their team. An associate will ensure that a client's needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact within a company or business.
Being an associate, or an assistant, can be a good career for many individuals who are just starting out in a new industry. An associate typically has fewer responsibilities than higher-level employees. However, an associate in a company or a business can often be on track for a pay raise or promotion based on performance.
Working as an associate can have its challenges, depending on the industry. Sales associates must work quickly and efficiently to help customers find what they are searching for or to resolve any issues. While associate managers must oversee the work of all staff members, an associate editor must supervise the progress of the editing team, enforce deadlines, and review content. Associates can sometimes work long hours to meet deadlines and should have strong interpersonal skills when working with others.